Do you install stairs in remodels or only
new homes?
We install stairs in
both new and occupied (remodels) homes.
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What species of wood do you work with?
We work with oak,
poplar, maple, and cherry on a regular basis. Other
hardwoods are available as limited basis.
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How do I get an estimate?
To receive an estimate,
contact one of our offices to arrange a sales call.
We will set up an appointment and a sales
representative will call you.
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Will I receive the estimate at the end of
the sales call?
No. Due to the number
of parts, complexity of your stair system, and other
factors, we will run the bid at our office. The
bidding process takes five to ten working days.
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After I receive my bid and accept the
terms, when will my stairs be installed?
Installation depends on
our work flow. Generally, it will take anywhere from
two to four weeks for us to begin installation.
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How long will installation take?
Each stair is
different. Installation may take anywhere from two
days to two weeks depending on your home.
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Who removes my existing stair?
We will remove your
existing stair and dispose of it for you.
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Will installation of the stair get my
house dirty?
Installation of a new
stair is a dirty process. While the majority of
cutting ill be done outside, some cutting and final
sanding must be done inside. The homeowner is
responsible for covering furniture and electrical
items, closing AC/heating vents and shut off the
AC/heat. Our installers will clean the immediate area
around the stair of sawdust with a vacuum. Kastle
Stair does not provide a cleaning service.
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How will my stairs be stained or painted?
We do not provide a
painter to finish your stair. This is a homeowner
responsibility.
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After finishing, what if all of my wood
does not look the same?
Wood is a natural
product and will vary in color and grain. We make
every effort to match the wood, but you will have
variations. A good painter is the key to a
beautifully finished stair.
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How many days after installation do I
have to finish my stair?
You should finish your
stair as soon as possible after installation. The
wood is finally sanded by our installers. Failure to
finish the wood within three days could void the
material warranty.
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How long is my new stair warranted?
We provide a limited
warranty for a period of two years on material and one
year on labor.
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When is payment due?
We do not do progress
billing. The first and only payment is due upon
completion.
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